Last updated: 29 August 2026
Fidelity Systems ("we", "us", "our") designs and installs home Wi-Fi, audio and smart home systems for homes across Sydney. This policy explains what information we collect through this website, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
When you get in touch through our contact form, we collect the details you provide: your name, phone number, email address, service address, and the details of your enquiry (including any answers you give about your property type, timeline or the service you're interested in). We use this to respond to your enquiry, provide quotes, and deliver our services.
Like most websites, we automatically collect some information about how you use our site, so we can understand what's working and improve it. This includes:
To tell repeat visits apart from new ones, we assign your browser a randomly generated identifier. This identifier is not linked to your name, email or any other information that identifies you unless you separately submit it to us via the contact form. We don't use this data to track you across other websites, and we don't sell or share it with advertisers.
This site does not use cookies. The visit identifier described above is stored using your browser's local storage instead — a similar but separate mechanism that, unlike a cookie, is never automatically sent to any server; our own site code reads it explicitly to group your page views together. You can clear it at any time by clearing your browser's site data for this website.
Contact form submissions are passed to a third-party customer management service we use to track and follow up on enquiries and jobs. Website usage data described above is sent to our own internal systems for reporting and analysis. We do not sell personal information, and we don't share it with third parties for their own marketing purposes.
Information is stored with reputable cloud hosting providers and only kept for as long as it's needed to respond to your enquiry, deliver our services, or meet our legal and accounting obligations. We take reasonable steps to protect the information we hold from misuse, loss, or unauthorised access.
You can ask us what personal information we hold about you, request a correction, or ask us to delete it, subject to any legal obligations we have to retain it. To make a request, contact us using the details below.
We may update this policy from time to time as our website or services change. The "last updated" date at the top of this page reflects the most recent revision.
If you have any questions about this policy or how we handle your information, contact us at info@fidelitysystems.com.au or call 0488 044 430.